Garmin Faces User Backlash Over Smartwatch Malfunctions

Garmin users express their dissatisfaction regarding malfunctioning smartwatches, including the high-end Fenix 8. The company suggests resetting devices, but many report unsuccessful attempts, leading to criticism over lack of communication and timely solutions.

Garmin is facing significant backlash from users globally as reports emerge of malfunctions in their smartwatches. Customers are increasingly frustrated, with many stating that upon trying to turn on their watches, they are met with a blue triangle symbol or stuck on the startup screen.

Among the models affected are the Garmin Fenix 8 smartwatches, which retail at around £1,000 ($1,200), but not all devices appear to be impacted by the outage. The company acknowledged awareness of the problem and recommended users perform resets on their devices, promising to provide further details on a permanent resolution as it develops.

Nevertheless, many customers have taken to social media to vent their frustrations, pointing out Garmin's slow response to the widespread issue. While Garmin has shared potential troubleshooting steps, including resetting the device and using a companion app, users have reported that even after performing a factory reset, their smartwatches often remain non-functional.

Comments from users reveal their discontent, with one stating, "Their instructions don't fix it and Garmin is silent," highlighting a growing sense of dissatisfaction. Celebrity DJ Leona Graham shared her own experience via social media, posting video evidence of the problematic blue triangle.

The company’s website outlines that multiple models, including Approach, Epix, Forerunner, and Venu series, are experiencing issues. Experts speculate that these problems may stem from an update that has disrupted the devices' GPS communication.

Despite updates to its support page, Garmin has attracted criticism for not being more communicative on social media. One frustrated customer urged the company to "prioritize your current customers and the ongoing issue," while another remarked on the absurdity of not disclosing the cause behind the malfunctions. Calls for transparency have intensified as users expect more from a company in possession of premium pricing.