In a shocking turn of events, China's largest hotpot chain Haidilao is set to compensate more than 4,000 customers who dined at one of its Shanghai locations amid a controversial incident where two drunken teenagers urinated in the hotpot broth. The incident gained public attention after a video showing the boys engaging in this act circulated on social media.
Authorities confirmed that the 17-year-olds were apprehended shortly after the incident, which took place in February. Fortunately, officials stated that there was no evidence anyone consumed the contaminated broth. Haidilao has since expressed remorse over the occurrence and took immediate actions to rectify the situation, including the replacement of all hotpot equipment and a thorough disinfection of affected crockery and utensils.
Despite the event happening late last month, Haidilao management only became aware of the issue when it began trending online. The restaurant chain reported that it took them significant time to pinpoint which of their numerous outlets was involved, as they boast over 1,000 locations around the globe. In its statement, the company acknowledged the shortcomings of the staff on duty who failed to intervene during the crisis.
Recognizing the emotional distress this incident has caused, Haidilao announced that customers dining at the affected outlet between February 24 and March 8 will receive a full refund along with additional cash compensation up to ten times their original bill. Known for its exceptional customer service and a family-friendly ambiance complemented by perks such as complimentary manicures for women and candy floss for children, Haidilao aims to reassure customers of its commitment to their satisfaction and safety moving forward.
