ORLANDO, Fla. — Changes Disney implemented to its Disability Access Service (DAS) have led to significant outcry from disabled fans, who contend the regulations are overly restrictive. The DAS program is designed to provide qualifying guests with disabilities the ability to skip long lines at Disney's California and Florida theme parks. However, recent adjustments have fueled a federal lawsuit aiming for broader accessibility definitions and a shareholder proposal urging the company to reconsider its eligibility criteria.
Shannon Bonadurer, a critic of the new policies, emphasizes that such changes contradict the inclusive vision of Disney's founders, Walt and Roy Disney. Despite her medical condition, which prevents her from waiting in long lines, Bonadurer was denied a DAS pass, illustrating the struggles many disabled visitors face.
In response to criticism, Disney claims it remains committed to providing outstanding service to all its visitors, particularly those with disabilities. The DAS allows guests to reserve rides in advance, thus avoiding lengthy waits. The program was initially initiated in 2013 after reports of abuse by individuals misusing the system, leading to substantial restrictions on eligibility over the years.
Current Eligibility for DAS
The recent changes have significantly restricted eligibility for the DAS program, primarily focusing on individuals with developmental disabilities. Guests now must undergo video interviews with Disney personnel and medical professionals to qualify, a process that some feel is degrading and discriminatory. Bonadurer shares her frustrations not only for herself but for her son, who was also denied a pass based on the new criteria.
Disney argues that its current interpretation of the Americans With Disabilities Act allows for distinctions based on disability types and maintains that alternatives remain available for those not qualifying under the new DAS regulations.
Future Steps
A push from advocates, including the shareholder proposal led by DAS Defenders, seeks an independent review of Disney's disability policies with the intent to enhance inclusivity. Disney has contested the allegations that changes to the DAS program have adversely impacted park attendance, attributing any declines to factors like natural disasters.
The outcome of this dispute is still uncertain, and many are watching to see how Disney navigates the balancing act between improving guest experience and accommodating visitors with genuine needs.
